Frequently asked questions
Everything businesses usually ask before their first campaign. Don’t see your question? Reach out directly.
General
Can I use all four channels from one account?
Yes — one login, one contact list, and you choose SMS, RCS, WhatsApp or voice per campaign. Billing and reporting stay unified.
How long does onboarding take?
You can start sending Bulk SMS within a day of registration. RCS brand verification and WhatsApp green-tick approval typically take longer, since they go through platform-level review.
Do I need a technical team to integrate?
No — you can send campaigns entirely through the web panel by uploading a contact list. A REST API is available if your team wants to integrate directly.
DLT & regulations
Do I need DLT registration to send SMS in India?
Yes — TRAI requires your sender ID, templates and business entity to be registered on the DLT platform. We handle this filing as part of onboarding.
What happens if my number list includes DND-registered numbers?
Promotional messages won’t reach DND-registered numbers by regulation. Transactional messages (OTPs, service alerts) can still be delivered regardless of DND status.
Choosing between SMS, RCS, WhatsApp & voice
How is RCS different from regular SMS?
RCS turns a plain text into a branded, interactive message — logo, images, carousels and buttons — delivered inside the customer’s default messages app, with automatic SMS fallback if unavailable.
Is the WhatsApp integration the official Meta platform?
Yes. We onboard you onto the official WhatsApp Business Platform, including green-tick verification support and template approvals.
What does AI Voice Calling sound like?
Calls use natural-sounding Hindi and English text-to-speech, follow a script you approve, and can hand off to a human agent mid-call on request.
Which channel should I start with?
Most businesses start with Bulk SMS for OTPs and alerts, then add RCS or WhatsApp for richer marketing and support once the base messaging is stable.
Pricing & payments
Is there a setup fee?
No setup fee on the starter plan. See the pricing page for indicative rates by channel.
How do I get an exact quote?
Share your expected monthly volume and channel mix through the contact form, and we’ll send back exact per-message or per-conversation rates.
Still have a question?
Send it over — we typically reply the same business day.