WhatsApp Business API for Indian Businesses | MySMSKart
Channel 03

Meet customers on the app they already have open

The official Meta WhatsApp Business Platform — template notifications, two-way support and conversational commerce, set up and verified for you.

What’s included

From first message to repeat customer

Green-tick verification

We guide your business through Meta’s official verification process so your profile carries the trusted green checkmark.

Template message approvals

Order updates, reminders and alerts — we draft and submit templates for Meta approval on your behalf.

Shared team inbox

Your support team replies from one shared inbox, with conversation history and assignment — no more one phone passed around.

Catalogue & product messages

Show your product catalogue directly in chat, so customers can browse and ask questions without leaving WhatsApp.

Chatbot automation

Automate FAQs, order status checks and lead capture, with a smooth handoff to a human agent when needed.

Click-to-WhatsApp ads support

Turn ad clicks directly into a WhatsApp conversation, with the same shared inbox handling the reply.

Where it’s used

Support and commerce, in one thread

Order confirmations

Real-time status with tracking links

Customer support

Two-way conversations, shared inbox

Appointment reminders

Confirm, reschedule, cancel by reply

Catalogue browsing

Product discovery inside chat

Good to know

WhatsApp API — frequently asked

Is this the official WhatsApp Business Platform?

Yes — we onboard you onto the official Meta WhatsApp Business Platform, not an unofficial or third-party workaround.

How long does green-tick verification take?

Timelines depend on Meta’s review process and your business documentation, but we handle the submission and follow-up so you don’t have to navigate it yourself.

Can my existing support team use it, or do I need new staff?

Your existing team can use the shared inbox with minimal training — it works like a shared WhatsApp Web, with added assignment and history features.

Ready to bring WhatsApp into your support and sales flow?

Tell us your use case and we’ll walk you through the green-tick and template process.

Request a demo